MrQ is committed to offering the best player experience with 0% hassle. Following our no wagering, no nonsense, no fees motto, we pride ourselves on being the quickest and simplest bingo and casino site online today. Nowhere do we show that idea more than by the way we handle withdrawals; we are always focused on keeping it easy for the player. Buckle up for our exciting journey as we go over everything you need to know about the withdrawal process on MrQ.com.
What payment methods are accepted?
Let’s start from the top! We accept all major debit cards including Visa and Mastercard. Payments can also be made through PayPal or even through paying by phone. We give you options so you can find the best one for you.
Below is a little reminder of what we accept for payments:
- Visa debit
- Mastercard debit
- Pay by phone (O2, 3, Vodafone and EE). However, withdrawals using this method are not permitted.
As a side note, since 14th April 2020 we no longer allow credit cards of any kind (Visa or Mastercard).
How long does it take to process a withdrawal?
This is the most asked question by our customers, and rightly so. The short answer is: pretty quick—quicker than most in fact. We consider ourselves the speedy gonzales of the lot when it comes to withdrawals and doing everything we can to ensure hassle-free withdrawals for all of our players.
How fast? The approximate waiting times are:
|Type of withdrawal||Withdrawal time (Approx.)|
|Visa and Mastercard||Up to 3 to 5 days|
|Visa Direct||4 hours|
Please keep in mind these are estimates and the speed of your withdrawal process could be subject to external factors such as the bank provider or the payment method. Please also note that withdrawals made during the weekend could take a little longer to process. Once the withdrawal has been approved we will send a confirmation email to your inbox so you know your moolah is on the way.
Can I cancel a withdrawal?
Following the Gambling Commission’s new guidance, we no longer accept withdrawal cancellations. Their new policy aims to ensure players’ responsible gaming during the COVID-19 pandemic. We recommend you double check any withdrawal request before finalising to avoid any issues- they say it’s better to be safe than sorry.
What is the smallest amount I can withdraw?
You can withdraw anything above £10 (or as we call it in the UK, a “tenner”) to your primary method of payment. Even if it’s just a cheeky little bonus for the weekend; you can be sure that you’ll have your cash safely and securely in your pouch in no time!
Where does the money go?
All withdrawals are processed back to the primary method of payment, the one with a green tick next to it. You’re free to choose from a variety of options, such as Paypal, Mastercard and Visa debit or Visa direct. If you are using Pay by Phone as your only payment method then you will need to add an alternative method of your choice. If not, any withdrawals will be credited to your last alternative primary payment method.
Why has my withdrawal been rejected?
Sorry to hear that your withdrawal hasn’t been successful. The most common causes are:
- The information provided to verify your identity has failed
- The proof of ownership of the payment method provided wasn’t successful
We hope you don’t take it personally: it happens to the best of us. Please help us keep you safe by submitting the required documents so we can get you back on track.
Why haven’t I received my withdrawal?
Sometimes things take a little longer. When that happens, it is always useful to check that everything is ship-shape. Just like preparing a suitcase for a long trip, having a brief checklist is very handy:
Have you verified your account?
✅ Yes: Congratulations! You can tick it off your list.
❌ No: There’s your culprit. Grab your ID! Pronto!
Have you clicked on the withdrawal button? (it happens more often than you think)
✅ Yes: Phew, that would have been embarrassing! Check that off the list!
❌ No: Never too late. Click that button and we can both get the engine rumbling again!
Have you waited at least 24 hours (Paypal, Visa Direct) or 5 working days (Visa and Mastercard debit)?
✅ Yes: Withdrawals can be… unpredictable. Sometimes they behave like a well-trained pet; others, not so much. If you have any queries related to your withdrawal wait times, get in touch with our lovely team of experts who will answer any questions you might have- don’t worry we won’t bite.
❌ No: We know waiting is boring, but as the old saying goes, “Good things come to those who wait.” Pop the kettle on and relax: everything is being taken care of. I haven’t used my payment method for a while, can I still use it to withdraw cash? Yes, you can. However, if you haven’t used it in the last six months, you will need to reactivate it by depositing funds again (at least £10). After doing this, feel free to withdraw your money using your now active payment method.
We hope you found this article helpful and feel at ease on anything and everything to do with withdrawing with MrQ. If you have any other questions, queries, or concerns, feel free to get in touch with the team and we will help point you in the right direction. No faff; just cash!
How long does it take for debit card withdrawals on MrQ?
Withdrawals with debit cards, including Visa and Mastercard, are 3-5 working days. Please keep in mind that withdrawals made at weekends might take a little longer.
What is the minimum amount that can be withdrawn from my MrQ account?
The minimum amount in your account that qualifies for withdrawals is £10.
What is the fastest way to withdraw money on MrQ?
The fastest way to withdraw money on MrQ is through Visa direct which takes 4 hours. Alternatively you can withdraw with PayPal for cleared funds in just 6 hours!
Can I withdraw winnings on MrQ?
All winnings on-site are deposited into your account and can be withdrawn for real cash! Withdraws start for as little as £10.