Fair Use Policy

This policy is intended to be read in conjunction with the General Terms and Conditions and thus comes into effect with the General Terms and Conditions. Any term of the General Terms and Conditions shall apply to this Policy, except where explicitly excluded. Any promotional offer you receive will be subject to this policy.

  1. We believe in fair play, hence there are no wagering requirements on any of our offers. Since we are fair, we expect you to be too and, in order to guide you on our expectations, we have prepared the following Fair Use Policy. Any internal investigation which uncovers noncompliance of this Fair Use Policy, which will be determined by Us in Our sole opinion, may result in the removal of funds from your balance, exclusion from any current or future offer or closure of your account and refusal of any of your future accounts. Any of the below patterns and behaviours are considered Anti Fair Play.
    1. a. Colluding with others customers to gain unfair advantage from our offers (e.g. Refer a Friend offer) or from our Bingo Rooms;
    2. b. Depositing purely to take advantage of our offers and with no intention of playing/risking the funds you deposited with;
    3. c. Using or attempting to use offers that were not intended for use on your account;
    4. d. Create multiple accounts to take advantage of one offer multiple times.
  2. If, at any point after reading this policy something is not clear, or you would like to be excluded from receiving our offers and/or to have any offer removed from your account, please contact our Customer Support Team before you commence play.
  3. Unless otherwise stated, any free spin rewards you receive will be played with the lowest value bet on the game your free spins are on. In the event of any misconfiguration of your free spins package which results in the spins being a higher value we reserve the right to remove any winnings from the reward and re-apply at the correct bet amount.
  4. In the event that a technical misconfiguration results in the incorrect number of free spins being added to your account we reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration.
  5. If for any reason you do not manage to claim your bonus/free spins you have been offered, please contact our Customer Support Team.
  6. If the bonus/free spins you were trying to claim does not appear automatically in your account, please contact our Customer Support Team for assistance.
  7. Individual offers have additional Terms and Conditions which will override or contribute to the terms of this policy. Please check carefully all terms and conditions associated to the offer before taking part. Should the Terms and Conditions of the individual promotions conflict with this Fair Use Policy, the individual promotion's Terms and Conditions shall apply.
  8. In accordance with the Privacy Policy, we may send offers to customers who have subscribed to receive marketing communications. You are only eligible for an offer if you have received the communication directly from us. If we determine that a specific customer did not receive a particular offer, we will not honour any payout requests from the customer.
  9. We reserve the right to cancel offers without notice. Any such cancellation will not affect bonuses/free spins already claimed.
  10. Unless otherwise specified, the minimum deposit amount to qualify for any deposit offer is £10.
  11. Only customers based in the United Kingdom are eligible to play our games and receive our offers.

Version number 1, last updated 24/09/2019