Responsible Gambling Policy:
This Policy includes information about the risks relating to gambling and what you can do to make sure you always stay in control and that gambling stays fun for you. Click here to read our Responsible Gambling Policy.
Bonus and promotion terms & conditions:
Where we offer bonuses and promotions, each separate bonus or promotion will have its own set of rules telling you what it is, how it works, and what your rights are. You can find the terms relating to our bonuses and promotions by clicking the relevant link(s) on the appropriate bonus or promotion information page.
Product and game rules:
Our products and games have rules including information on what the game is, how it works, and the rules about stakes, spins, pay-lines, pay-outs and bonus features. You can find the rules relating to any of our products or games by clicking the relevant link(s) in the product and game information sections for that game.
These are the rules which cover the use of our chat room, including what we consider to be acceptable behaviour and conduct and what is not allowed and the penalties for breaking the rules. Click here to access our Chat Rules.
If there is any inconsistency or any conflict between the General Terms and Conditions and any other Terms or Policy, the General Terms and Conditions will prevail.
It is your responsibility to make sure that you have read and are familiar with our Terms and Conditions before using any of our sites, products or services.
Every now and then, we’ll need to update our Terms and Conditions. Where we make any changes that could impact your rights or the Terms under which we offer you our sites, products or sites we will do our best to make you aware of them, either by contacting you using the details you have provided us, or via our sites, and you’ll be required to confirm that you’ve read and accepted the changes before you can continue to use our sites, products or services.
If for any reason we don’t or can’t confirm your acceptance of the changes, but you continue to use our sites, products or services we are allowed to believe that you’ve accepted the changes.
Changes will be applied from the time that they have been notified to, and accepted by you. All activity undertaken before the notification and acceptance of the change will be managed by the terms in place at the time that activity was undertaken.
If at any time you decide that you don’t agree with any of our Terms and Conditions you should stop using our sites, services and products and contact us for more information or to close your account with us. If you do continue to use our sites, products and services we’re allowed to believe that you have accepted them.
These Terms and Conditions are effective from 17 June 2019 and supersede all previous Terms and Conditions.
Who we are
MrQ is a brand owned and operated by Lindar Media Ltd (Company Registration number: 08939139) and with its registered office address at: MrQ, PO Box 1243, St. Albans, AL1 9JH
Lindar Media Ltd provides betting and gambling products and services under a licence(s) issued by the Gambling Commission of Great Britain Licence Number: R 000-051250-R-328289-003.
We use various sites and channels to deliver our sites, products and services, such as payments providers. You consent to us using the various companies and third party services identified in these Terms and Conditions.
We offer games and gambling products from a range of suppliers and providers, all of whom will need to hold an appropriate licence issued by the Gambling Commission of Great Britain, and give evidence of their products having been tested and certified where required and which are then offered to customers without any changes or alterations.
The terms governing these games can be found in our Product and Game Rules.
MrQ currently offers games and gaming products from the following third-party game providers:
You and your responsibilities
You confirm to us that you are over 18, or meet the legal age for gambling in your country of residence and you understand that it may be an offence for you to participate in gambling if you are under 18 or under the legal age for gambling in your country.
You understand that by using the MrQ Service you may lose money and you accept responsibility for such losses.
You confirm to us that you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us.
You understand that employees of MrQ, its licensees, distributors, wholesalers, affiliates, and subsidiaries are not allowed to participate in the MrQ Service except for the purposes of testing, and as expressly approved by MrQ.
You accept that it’s your responsibility to ensure compliance with applicable local or national laws before registering with us and/or before dealing with us, and you accept that there may be specific laws in your country, place of residence, or the place from which your bets or wagers are offered to us, which prohibit gambling.
You confirm to us that you will not attempt to access or use the MrQ sites, products or services from a jurisdiction, state or country that prohibits its citizens from participating in gambling.
You accept that we do not take any responsibility for your breach of any applicable local or national laws.
You accept that any propositions or material set out by us doesn’t constitute an offer, solicitation or invitation by us for the use of, or subscription, to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
You accept that we reserve the right, for whatever reason and at any time, to refuse payment of winnings, close your account or suspend access to the MrQ Service if you are found to be in violation of the above requirement.
We also reserve the right to block access to our sites, products or services in full or in part to any jurisdiction, state or territory for any reason, without notice, or as required by legislative and/or regulatory changes.
You confirm that your interest in the MrQ Service is personal and not professional and that you participate solely for your own entertainment.
Opening an account
You must open a Customer Account with us before you can access and use our services. ("Customer Account" or "Account").
You must complete the registration process yourself, and make sure that all information provided is accurate and relates only to you.
Only one Customer Account is allowed per person. We reserve the right to close any duplicate, linked or associated Customer Accounts which we identify, and to make void any bets or wagers placed through such Customer Accounts.
If funds are mistakenly credited to your Customer Account, we are entitled to make the appropriate adjustment to it.
If you use the funds mistakenly credited to place bets or wagers, we reserve the right to void all such bets or wagers and reverse any winnings at our discretion.
If you withdraw funds mistakenly credited to your Customer Account, you must reimburse us on request and we are entitled to set-off any subsequent amounts you deposit with us to satisfy this liability.
If you need any assistance in opening a Customer Account, please contact our support team.
Use of customer account
When opening a Customer Account, you must choose a username and password that will be used to access your Customer Account.
Your username and password must be kept secure. You’re responsible for this. Bets and wagers placed by third parties aware of these details will be considered valid.
It is your responsibility to ensure that all information given to us by you relates to you personally, is accurate and up-to-date and that it remains so and, in the case of transactional information such as deposits or withdrawals, that it reflects your intentions.
If your personal information such as name, address, or contact details change at any time you must inform us as soon as possible by contacting our support team at: support@MrQ.com.
You must not allow any other person (including, without limitation, any person under the required age for gambling) to use your Customer Account, accept any prize, or participate in the MrQ Service under any circumstances.
If you believe a third party has obtained your username and/or password, you should immediately contact our support team at: support@MrQ.com.
Player verification and due diligence
The law requires us to confirm the age of anyone who applies to register an account with us before they are allowed to access any of our products or services or make a deposit.
This is to make sure you’re 18 or over, or meet the legal age for gambling in your country, and are the owner of any payment method or methods. We also may need to verify the origin of any part of any funds deposited with us. This may apply where we find the use of a payment method that may be available to individuals under the legal age of gambling, or where the origin of funds (where the money came from) is not evident. Any attempt to access any of our products or services or make a deposit will be blocked until we have successfully completed the verification process.
When deciding whether to accept your application for a Customer Account, we may supply the information you have given us to authorised third parties to confirm your age, identity and registered payment details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check.
You agree that we may process, use, record and disclose personal information which you provide when you register for a Customer Account, and that such personal data may be recorded by us or the third parties to whom we have made disclosure to.
We’ll try and conduct our verification processes electronically where possible, but if we are unable to do so, or if the check is inconclusive, we may have to ask you to provide us with personal documents.
You’ll not be able to access or play any of our games (including any free games or spins) or deposit until our verification process has been satisfactorily completed.
If our age verification checks show you to be underage, or we suspect that you may be under age, we’ll close the account and all transactions (win or lose) will be made void and the value of the deposit refunded back to the payment method it came from.
In addition, we may perform random security checks at any time and you accept that we have the right to request additional information and documentation as required by the terms of our operating licence(s).
For security purposes, as well as your protection, all contact with our customer support teams may be recorded and monitored.
Requests for documents and further information
As a licensed operator we are required to conduct a number of checks (on-going due diligence) during the whole time that you have an account with us relating to our licence and other regulatory obligations.
In order to be able to complete these checks we may require you to provide us with further documents and information relating to your payment method(s) and/ or your personal and/or financial circumstances.
We will endeavour to request this information as soon as it becomes necessary to do so, and may have to restrict access to all or some aspects of your account until these checks have been completed.
Deposits and withdrawals
Any reference to payments to, or withdrawals from, a Customer Account are references to payment to us, and payment by us, made through our payments systems and processes.
We offer several different methods for making a deposit or a withdrawal from a Customer Account.
Further details of the payment options currently offered (and any charges associated), together with information about deposit and withdrawal limits, processing times, qualifications and processing fees can be found either in the FAQs section of the website, or by contacting our support team at: support@MrQ.com.
You agree that all payment methods used on our site belong to you and are in your name, and that all money deposited is your personal money and not money that relates to another person, business or other source, or provided to you by a third party (including but not limited to money from a loan, family member, associate or any other source). Where we believe or suspect that this is not the case we reserve the right to suspend the account and make void any associated transactions. You may be able to register several different payment methods on your account at any one time, however, to protect our customers against fraud, and to ensure we meet our regulatory obligations, we reserve the right to request proof of ownership (verification) of any payment method registered with us at any time.
Although you may have several payment methods registered on your account only one can be actively used at any one time.
You may only change from your current active payment method to a different one if your account balance is below £1.00 (0.99 or less) and you have no pending withdrawals on your account.
Except where restrictions on withdrawal apply at any time (such as verification and security checks, funds arising from bonuses and promotions, etc.) you may withdraw funds from your Customer Account at any time up to the full balance of withdrawable funds in your Customer Account.
For security reasons we limit the amount you may withdraw automatically from your account. Should you wish to withdraw an amount above the default website limit you should contact our support team: support@MrQ.com. Such request will be subject to any relevant security checks and withdrawal rules in place at the time of processing, including, but not limited to, limitations on amount, applicable fees and any game specific rules such as for Jackpot games where any entitlement may be subject to incremental release.
Withdrawals will be processed back to the payment method you used to make the deposit and play with.
Where you are using a payment method that does not allow refunds the withdrawal will be processed to the last payment method used for depositing. Where this is not possible, we will contact you to discuss alternative methods. In such cases we reserve the right to conduct further verification checks for security purposes.
We don’t generally charge for deposits, although you should note that some credit card and payment processors may apply charges or categorise gambling transactions as 'cash' and may levy a fixed and/or interest charge from the date of payment.
Where, in our opinion, you make repeated deposits and withdrawals without proportionate play on MrQ we reserve the right to pass associated payment processing charges on to you. In such instances we’ll contact you in advance to give you an opportunity to stop such activity.
Bank transfers to and from bank accounts (deposits and withdrawals) may attract bank charges, which may vary depending on the amount of money transferred.
We reserve the right to charge a reasonable commission on any currency exchanges taking place in respect of deposit and withdrawal transactions. Our currency exchange rates are calculated in accordance with a daily rate provided by www.xe.com.
Please be advised that we are unable to make any payments by cheque, postal order, or similar.
Where we are unable to facilitate a withdrawal using the existing payment methods offered, we may, at our discretion, do so via international bank wire transfer or similar. In such cases an administration charge (or currency equivalent) may be levied and we will not be liable for any additional administration charges (including but not limited to foreign exchange charges) incurred as a direct result of such payment.
We do not offer credit accounts.
We do not allow any transfer of funds between Customer Accounts.
MrQ keeps all player funds in a separate client funds account, independently from all other operating and corporate funds. This is in accordance with the Basic level of protection and as set out on the Gambling Commission’s website.
In the case of insolvency, these funds would not be protected.
The amount of cleared funds you have available will be held in your Customer Account and displayed when you log in to your account. You consent to us enabling the provision of such information to you on the Website(s).
You accept that all payments and withdrawals are made through this Customer Account.
The financial updating of your Customer Account will occur via a reconciliation process between the data on the various products and the actual funds held by us which are credited to your Customer Account.
Anti-money laundering and other security checks
The betting and gambling industry is subject to several laws and regulations relating to money-laundering, terrorist financing and the proceeds of crime. This requires us to undertake compulsory routine checks on all our customers in relation to their financial activity, and may result in us having to suspend activity on your Customer Account while the checks are completed.
We do not consider winnings from other gambling sites and operators to be evidence of income or an indication of affordability, and may require any such statements to be supported by other information.
Dormant and inactive customer accounts
If you have not logged into your Customer Account or otherwise contacted us for twelve consecutive months, your Customer Account will be deemed to be dormant and suspended for security reasons.
If you still have a balance greater than £1 we will do our best to contact you using the details we hold for you, and as provided to us by you.
If we’re unable to contact you, your Customer Account will be deemed to be inactive and closed, and any remaining balance removed and retained by us.
Where your Customer Account has been deemed to be dormant or inactive, you may contact us at any time afterwards to request reactivation. Any such request should be made within a reasonable time period, and no later than 5 years after the account has been classed as dormant or inactive and will be subject to additional security and verification procedures.
Suspending and closing an account
In certain circumstances, we may need to suspend or apply restrictions to your Customer Account, which means that your funds may be temporarily unavailable for you to use or withdraw.
This may be for any number of reasons, including but not limited to:
- where we have reason to believe that the security of your Customer Account has been breached;
- your Customer Account is being used for, and/or in a manner which we consider to be inappropriate;
- we are conducting identify and/or financial verification and security checks;
- there have been chargebacks raised on the Customer account;
- if we have reason to believe or suspect you are involved in collusion or cheating of any kind;
- we have reason to believe or suspect you’re under 18 or in a jurisdiction (or citizen of a jurisdiction) that renders the provision of the MrQ Products to you or your use of them illegal; or
- we have reason to believe or suspect that there may have been a breach of our Terms and Conditions or any related Terms or Policies;
We’ll try and complete any investigation as soon as practicable in the context of any legal or regulatory obligations that we may have. However, until that is done we may continue the suspension or opt to close the Customer Account at our sole discretion.
If we suspend a Customer Account or access to the funds in it, we will remove the restrictions if you lodge a complaint and provide us with reasonable proof in relation to our concerns. You must provide such proof to us at the latest within three (3) months from the date of suspension. The procedure for filing a complaint is set out in the section headed Complaints and Disputes below.
We reserve the right to close a Customer Account at any time at our discretion. We’ll give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.
You have the right to close a Customer Account at any time, provided that your Account doesn't show a balance is due to us. You should indicate your intention to us to close a Customer Account by contacting our support team. In this case, you’ll be refunded the available balance on your Customer Account.
You agree that charging back any deposited funds shall be considered a breach of these Terms and Conditions and entitle us to suspend or close your Customer Account and terminate our relationship with you. In such cases we reserve the right to retain any balance on the account (including in respect of winnings) to offset any chargeback liability.
If for any reason you lose the right to the funds in your Customer Account (e.g. because of inappropriate or illegal activity) the funds will be dealt with in accordance with applicable laws or regulations.
When you first deposit with us you’ll be asked to set a daily, weekly or monthly player deposit limit on your Customer Account. We recommend that you do so to keep track of how much you spend with us.
You can set a daily, weekly or monthly player deposit limit on your Customer Account at any time if you decide not to do it at first deposit.
You can also change or remove a deposit limit after it has been applied. For more information see our Responsible Gambling Policy.
As part of our commitment to responsible gambling, we may, both at the start of, and thereafter for the duration of the relationship, undertake various checks to assure ourselves that a player’s activity with us at any given time, is sufficient and within their financial means.
Where we feel this is not the case we may, at our discretion, request limitations be applied to the player account and reserve the right to withhold services until the request has been actioned. On rare occasions we may also take the step of requesting that you take a short break from using our sites and services – see Time-Out.
We’ll take all reasonable precautions to make sure any limits you set are honoured but we’re not liable to you if you bypass our procedures by deliberate manipulation of our systems and processes.
Time-Out and Self-Exclusion
Whilst most Customers enjoy gambling without any problems or issues, for a very small number of people gambling ceases to be fun. For those Customers who wish to restrict their gambling for a time we provide a short-term Time-Out option and a longer-term Self-Exclusion option.
If you wish to take a short break from gambling, you can choose to apply a Time-Out exclusion on your Account for a period of between one week and six weeks.
Self-Exclusion is a more formal option where you choose to apply a longer Self-Exclusion period on your Account for any period from six months onwards, including a permanent exclusion.
During any break or exclusion period, we can’t accept any deposits or bets/wagers or allow you to access our sites, products or services.
If you choose to self-exclude for a period of six months or more, we will close your Customer Account and return any balance above £1.00 to the active deposit method registered on your account. Where the remaining balance in your account is 0.99 or less this will be donated to a responsible gambling charity. We will also remove you from our marketing mailing lists.
Once you self-exclude, we cannot reverse this process for any reason (except during any cooling off period) and you may not apply to open a new Customer Account.
After the expiry of a self-exclusion period you may contact us to request that we re-open your Customer Account, which we may do at our discretion.
Following such a request, we’ll apply a cooling off period of at least 24 hours, before you once again have access to the MrQ Service, during which time you may change your mind and choose to keep the exclusion in place.
You may apply a player deposit limit or a Time-Out or Self-Exclusion at any time by logging into your Customer Account and going to Account. We will action your request on receipt of the request and where applicable confirm to you by email, on your external email account, when we have put the exclusion in place. We will use all reasonable efforts to ensure compliance with self-exclusion requests.
Software is available from various organisations to help you with self-exclusion. You may also find more advice and information about responsible gambling and protecting minors and vulnerable people at: http://www.begambleaware.co.uk and http://www.gamcare.org.uk.
We’ll do our best to make sure that you can’t access our sites, products or services after an exclusion has been applied to your Customer Account, but can’t be held liable to you or any third party if you’re able to continue to do so as a result of any deliberate attempt to manipulate or bypass any checks and safeguards implemented by us, or for any marketing material sent to you by a third party, which is beyond our reasonable control.
You should also note that self-exclusion from the MrQ does not exclude you from other similar gambling services and sites unrelated to MrQ. We would strongly recommend that you take steps to self-exclude from those also. We’re not responsible if you continue to gamble elsewhere (whether on any other party's websites or premises).
National online self-exclusion
MrQ is registered with GAMSTOP – the UK National online Self-Exclusion Scheme which lets players exclude from all participating operators gambling sites through one self-exclusion request for a period of six months, one year or five years.
This means that once you’re registered with GAMSTOP and your exclusion has been confirmed, you won’t be able to sign up or log in to any participating operator’s gambling site for the period of your exclusion.
For more information visit: www.gamstop.co.uk - or call their free helpline on 0800 138 6518 (opening hours 08:00 am - midnight) for more information.
We suggest that you read our Responsible Gambling Policy every month and seek help or support if you are in any way uncomfortable or concerned with your gambling, and especially if you’ve thought about taking a break at any time.
Placing your bets or wagers
You may bet or wager up to the amount deposited in your Customer Account by using one or more MrQ Products.
You are obliged to check that the bet or wager instructions you submit are correct before confirming the bet or wager. It is your responsibility to make sure any bet or wager put forward by you reflects your intentions. We do not accept any responsibility or liability for any mistakes you may make.
When a wager is offered by you, and accepted on a MrQ Product the corresponding amount is charged against your Customer Account.
At all times, where there is any disagreement as to the details of any bet or wager staked on a MrQ Product or the outcome of any bet or wager, our electronic records (which are part of our regulated and audited technical facilities) shall prevail.
Valid bets and wagers
Any proposition or other information placed by us on any part of the MrQ sites, products or services is not an offer but is an invitation to Customers to put forward a bet or wager transaction for acceptance by us. A bet or wager is deemed to be valid only after electronic confirmation of acceptance and logged on the relevant gaming server. This acceptance is confirmed with the generation of a Game Identification number, a game outcome or result, or other transaction or play reference.
You agree that the records of MrQ and its third-party providers shall be the authority in deciding the validity and terms of any bets or wagers you place and the circumstances in which they were made.
We reserve the right to refuse all or any part of a bet or wager offered to us, void any accepted bet or wager and withhold settlement for any reason supporting such refusal voiding or withholding such as (but not only) if we have reason to believe:
- You are under the legal age for gambling in your country of residence;
- You are involved in any activity which in our discretion is illegal, inappropriate or unacceptable. Including but not limited to fraud, money laundering, collusion, bonus abuse, match rigging or cheating of any kind;
- You are in a jurisdiction (or citizen of a jurisdiction) that renders the provision of any MrQ site, product or service to you or your use of it illegal.
We are only required to pay out winnings that have been genuinely won in accordance with these Terms and Conditions.
All winnings will be credited to your Customer Account.
Monitoring & Interacting
We take a number of measures to ensure that all of our customers stay safe and within their limits. This includes but is not limited to:
- Conducting verification, occupation and affordability checks
- Monitoring player activity to ensure that any potential issues are identified and addressed as early as possible
- Contacting customers to discuss their activity as appropriate
Computer transmissions and random number generator software
You fully accept that the MrQ sites, products and services and your interaction with it are dependent on the satisfactory operation of computer systems and networks, including communications media, and that such operation may be subject to disruption which is beyond our control.
You also accept that all instructions and responses are sent between you and us and/or third parties over the Internet or by other connecting media over which neither you nor we have control and that we do not accept any risk of malfunction or inadequacy in any way of connecting media.
We'll use all reasonable endeavours to deal with any failure or malfunction of our own systems and to treat Customers fairly in that respect and some of the consequences of such events, such as interrupted play, are dealt with in Product Terms and Game Rules.
Our records shall be conclusive evidence as to all transactions made with us both in relation to their nature and value.
You fully accept and agree that random number generator software will determine the outcome of bets or wagers on the MrQ products (except any peer to peer games) and that the records of such software will be final and conclusive in all respects.
Any Client Software supplied to you or downloaded by you to enable or facilitate connection with a MrQ Product is regarded as your input software and information delivered by it will be binding on you.
Security and privacy
Security is important to us. In addition to security checks, we'll use all reasonable endeavours to protect the security of our operations and communications between you and us including the use of secure technology to protect the information Customers submit to us.
We will use all reasonable endeavours to maintain our own systems anti-denial-of-service (DOS) and anti-distributed-denial-of-service (DDOS) protection, anti-virus and other technological means and processes to safeguard access to our systems and the information contained in it against malicious attack.
You acknowledge that we're allowed to share, or may be required to share, your personal information with our suppliers and providers in the provision of some, or all, of our gaming services and products, with regulators and authorised bodies as required by regulations affecting our operations, and with law enforcement and other appropriate authorities for the purposes of investigating fraud, money laundering or any other unlawful act.
Fraud, collusion, improper behaviour and unlawful activity
We may have reason to suspect that you or your Customer Account may have been involved in fraudulent, improper, collusive, misleading, fixing, manipulative, cheating or other unacceptable activity if:
- you have used or attempted to use any software-assisted methods or techniques or hardware devices for participation in any MrQ Product or manipulation of any of our gaming or other systems;
- you have introduced or attempted to introduce any virus or other harmful or malicious application or material to our systems;
- you have introduced or attempted to introduce any defamatory, obscene, abusive or unlawful material to our systems;
- you have colluded or attempted to collude with another user or users of a MrQ Product;
- that you have been participating in any act of intentionally losing money to another player (such as chip dumping);
- you have abused or misused any bonus offer or promotion offered by us;
- you have provided incorrect information.
If we do have any suspicions we shall be entitled to take such action as we deem appropriate, including without limitation:
- immediately blocking you from accessing any MrQ Product;
- closing your Customer Account;
- suspending your Customer Account;
- seizing all funds in your Customer Account; and
- voiding any bets or wagers placed by you which appear to us to have been made utilising such activity; and
- making a report to the relevant regulatory or law enforcement authority.
We reserve the right to seek the fullest civil and criminal sanctions against any individual involved in fraud and to notify the relevant regulatory or law enforcement authorities where appropriate. We reserve the right to withhold payment to any individual where fraud is alleged or suspected.
You shall repay and shall be liable to pay us, on demand, all costs, charges or losses sustained, or liabilities incurred by us (including any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, collusive, misleading, fixing, manipulative, cheating or other unacceptable activity.
Bonuses, promotional offers and loyalty points
Use of any bonus shall be in accordance with additional Terms and Conditions of the relevant bonus offering or applicable promotional terms and bonus release restrictions contained in the relevant offer or award.
Promotional offers may have terms attached to them and will only be available in accordance with the applicable terms of such promotion.
Loyalty points, tokens or similar, may only be earned, used and redeemed as specified within the terms and conditions relating to that loyalty or reward scheme.
Loyalty points are not transferable and have no cash, or any other intrinsic value, outside of the scheme to which they relate.
Bonus offers and promotional offers (unless expressed to be generally available) are intended for the addressed recipient or category of persons only and cannot be transferred.
If you’re not the intended recipient or you’re not part of the intended category, then the offer cannot be accepted by you.
You accept that it is your responsibility to ensure that any bonus offer or promotion you are interested in is still available, that you are eligible for it, and that you understand any terms and conditions that apply to it prior to accepting or opting-in to that bonus or promotion.
Where a customer is able to access a bonus offer or promotion for which they were not an intended recipient, MrQ reserves the right to void all bets and wagers made in relation to that bonus or promotion.
Unless expressly stated otherwise in the applicable terms, bonuses and promotional offers may not be used in combination with any other bonus or promotion scheme.
Except as otherwise expressly stated in the offer itself, bonuses and promotional offers are limited to one account per person, family, household address, email address, credit card number and other common environments (internet cafe, university, libraries, etc.).
MrQ reserves the right to suspend any Customer Account, pending full investigation, it suspects of being a duplicate, linked or associated with any other Customer Account.
MrQ reserves the right to suspend, pending full investigation, any Customer Account it suspects of having been created for the sole purpose of taking advantage of or abusing a bonus, promotion, loyalty or reward scheme.
To the extent there is any inconsistency between the General Terms and Conditions and the Terms and Conditions specific to any bonus, promotion, loyalty or reward scheme, the General Terms and Conditions shall prevail.
Play for fun and play for real money
You may be able from time to time to play the games for fun. If you play for fun you may do so in the "free play" or "play for fun" area only and no real monetary bet is necessary or required to play and there is no real monetary win. There is no cost to you save in respect to any cost you may incur to access the internet, charged by your internet service provider or telecommunications provider.
If you play for real money, you acknowledge that a real monetary bet is needed and that you may win or lose real money. You are reminded that you accept full responsibility for any losses that you may incur.
Wagers are only valid if accepted by the Gaming Provider’s server. Until that point all information displayed relating to a game constitutes an invitation to play only. You agree that the Gaming Provider’s records shall be the final authority in determining the validity and terms of any wagers you place and the circumstances in which they were made.
The Gaming Provider reserves the right, at its sole discretion, to refuse or limit any wager you place. Where a wager is invalid, refused or its value limited, any sum deducted from your account with respect to that stake will be credited to your account.
It’s your responsibility to note the payout rate or odds that apply to each Game before you place a stake.
Where you start a game, you must complete it within 90 days. Failure to do so may result in both the stake and any winnings being forfeit.
We reserve the right to change the payout rates and odds of any of the games at any time.
You can see any such amended details by clicking on the 'pay table' link in the game information section.
It’s your responsibility to check the payouts/odds on each occasion before you participate.
Interrupted gaming policy
If gaming is interrupted (e.g. where your internet connection is disconnected) after you have successfully placed a bet or wager, the random number generator will continue to determine the result of your bet or wager on the relevant Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had your internet connection been live).
You’ll be able to access details of the bet that was determined when your play was interrupted by viewing your betting history.
If gaming is interrupted (e.g. where your internet connection is disconnected) whilst you are in the process of placing a bet or wager, our records will be definitive as to whether such bet or wager was successfully placed before the interruption occurred. If it was not successfully placed the bet or wager will be deemed a nullity.
Appropriate adjustments will be made to your Customer Account to reflect the implementation of this policy.
Chat rooms and discussion forums
For some MrQ products, we may offer you the opportunity to interact with other customers in virtual chat rooms and discussion forums. The purpose of these rooms is to provide entertainment and communication to all Customers. We reserve the right to block access to these features for any Customer at any time.
You agree that you are responsible for your use of chat rooms and discussion forums and you undertake to comply with the chat room and discussion forums rules in these Terms and Conditions and our Chat Rules.
You accept that if you violate any chat room or discussion forum rules, you’ll be blocked from accessing these features, temporarily or permanently.
Chat may be conducted in English only, and you may only chat in a way that would be appropriate in a face-to-face meeting. You accept that any foul, abusive or inappropriate language will not be tolerated and that you are not allowed to harass, threaten or embarrass other customers.
You agree that you will not post or transmit through chat rooms and discussion forums any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause offence, distress or inconvenience or which do not comply with all relevant laws.
You accept that chat rooms or discussion forums will be supervised and that all conversations in such rooms will be logged and recorded and suspicious chats reported to the relevant authorities.
You accept that you aren’t allowed to promote any betting or gaming products (other than MrQ) or engage in any other form of third party advertising in the chat rooms, discussion forums or elsewhere on the sites.
You accept the need, when using any chat room or discussion forum, to keep your identity private and refrain giving out your name, address, telephone number, email address, or any other information (other than that specifically requested by the Chat Moderator), that could help someone discover your actual identity.
You agree that we have the right to copy, use, distribute, adapt, modify, display, reproduce and transmit any information that you may put in any chat room or discussion forum and to allow other users of the MrQ sites, products and services to view and copy such information for personal use with your permission, which you are not obliged to give.
You agree that, except for information posted by ourselves, all information shared in any chat room or discussion forum represents the personal input, opinions, views or other expressions of the applicable user and not those of ourselves and that we are not liable for any of them.
You accept responsibility for any information you share in any chat room or discussion forum and that you are liable for any consequences of such information.
You agree that we have the right to edit or delete any information put in to any discussion forum including, without limitation, any information which conflicts with any of the above rules.
Licence agreement and intellectual property
The MrQ sites, products and services include any Client Software owned by or licensed to us that may be supplied by us to you or downloaded from sources made available by us for use with any part of the MrQ Service and MrQ Products and include also all trademarks, trade names, domain names, logos, pictures, design, graphics, photographs, animations, videos, music, audio, text and other content (all of which is together called "MrQ IPR")
You acknowledge that all ownership rights and all copyright and other intellectual property rights in the MrQ IPR are owned by us or our licensors and that you have no right title or other interest in any such items except as expressly stated in the Terms and Conditions.
You are granted a personal, non-exclusive, non-assignable and non-transferable licence to use the MrQ IPR solely for the purposes of accessing and using the MrQ Service and MrQ Products and for no other purpose whatsoever.
You may not sublicense, assign or transfer the licence granted to you, or rent or lease or part with the whole or any part of such licence or of the MrQ IPR included in such licence.
You may use any Client Software on a computer on which, at the time of such use, you are the primary user.
You may not transfer, copy, reproduce, distribute, exploit or make any other use of material on the Websites in any manner other than for the purposes of displaying it on your computer screen and printing it in order to view its content.
You may not link the Websites to any other website without our permission.
In relation to any MrQ IPR you may not:
- reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code, or create derivative works based on it;
- infringe the copyright or other intellectual property right or ownership right in any of it whether by unauthorized copying or distribution or otherwise;
all of which is strictly forbidden, and you accept that if you do so we are entitled to take civil or criminal proceedings against you as we consider appropriate.
You may access information on, and download and print extracts from, the Websites for your personal use only. No right, title or interest in any downloaded materials or Client Software is transferred to you by downloading and you are expressly prohibited from using such materials for any commercial purpose unless this has been agreed with us in writing in advance.
You accept that the MrQ sites, products and services, and any Client Software are made available or are provided to you "as is" with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) is excluded to the fullest extent permitted by law.
Under no circumstances (including, without limitation, in contract, negligence or other tort) are we or any of our software providers or licensors liable for any injury, loss, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with your access to, or use of, or inability to access or use, the MrQ sites, products or services and any Client Software or any element of them even if we have been advised or become aware of the possibility of such damages or loss or that such loss was foreseeable. You agree to repay us and our software providers and licensors against any claims in respect of any such matter.
Where your play has been interrupted for some reason, the consequences of such an event will be dealt with according to the Product-Specific Terms, House Rules or Game Rules applicable to the relevant MrQ Product you are participating in.
You specifically acknowledge, agree and accept that we are not liable to you for:
- the defamatory, offensive or illegal conduct of any other Customer or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another Customer or otherwise;
- any loss whatsoever arising from the use, abuse or misuse of your Customer Account or any of our products and services and the corresponding Websites;
- any loss incurred in transmitting information from or to us or from or to our Websites by the internet or by other connecting media;
- any loss incurred as a result of a distinct error
- any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our products and services;
- the accuracy, completeness or currency of any information services provided, or any statistics shown on the Websites;
- any failure on our part to observe any self-exclusion policies that we may have in place from time to time; or
- any failure on our part to interact with you where we may have concerns about your activities.
You accept that we do not endorse the content of and we are not responsible for the content or information in any third-party advertising, marketing, links or other presence on the Websites.
You agree that we are free from any claim or demand, including reasonable legal fees, made by any third party in connection to your use of the Websites including you breaching any Terms and Conditions, any applicable laws, or the rights of another person or entity.
You agree that our maximum liability under this agreement, in all circumstances other than for the payment of winnings or other monies due to you from your Account, is £2,000 (or the alternative currency equivalent).
You accept that we’re not responsible for compliance with the fact that you may be legally obliged to account and make payments to the relevant tax authorities in respect of your use of or access to the MrQ sites, products or services including any of your winnings and that this remains your responsibility.
You accept that you shall have no cause of action or other rights or claims against the software developer of the MrQ Products for any matter, cause or thing involving your participation in the MrQ Products.
Complaints and disputes
By "complaint" we mean a complaint you have about any aspect of our conduct in relation to your dealings with us and by "dispute" we mean either a complaint which is not resolved through the Complaints Procedure or a disagreement which relates to the outcome of a gambling transaction on a MrQ Product.
If you have a complaint, you should in the first instance contact the support team in writing at support@MrQ.com.
Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint. Complaints will be dealt with under the Complaints Procedure.
We’ll use our reasonable efforts to resolve a Complaint promptly. If for some reason you’re unsatisfied with our resolution of your complaint, you have the right to escalate the matter as set out in our Dispute Resolution Policy.
All disputes are dealt with under our Dispute Resolution Policy.
We reserve the right to record all communications with you and any other person regarding complaints or disputes. If there is a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive.
You are reminded that, under other provisions of the Terms and Conditions, both you and we have the right to close or suspend the operation of your Account and that this may happen whilst a complaint or dispute is pending.
You accept that any complaints and disputes are and remain confidential both while a resolution is sought and afterwards. You agree that you shall not disclose the existence, nature or any detail of any complaints or disputes to any third party other than under the Dispute Resolution Policy (which shall include the discussion of any such any complaints and disputes in any chat room or forum offered by ourselves or any third party).
You accept that any failure to comply with this confidentiality obligation is a breach of the Terms and Conditions and that we reserve the right not to continue seeking a resolution to your complaint or dispute.
As a first stage, if you make a complaint we will investigate the matter in a manner that is fair and objective and advise you of the outcome and/or our decision as soon as we reasonably can. We may have to ask you for more information or appropriate evidence from you for the purposes of dealing with your complaint.
If your complaint is not resolved to your satisfaction at the first stage, you may request that the matter be escalated and reviewed again. In such instances, as a second stage, your complaint will be referred internally to a senior manager who will conduct an independent review.
We’ll inform you of the outcome and/or our decision as soon as we reasonably can, and we may have to ask you again for more information or appropriate evidence.
Dispute resolution policy
If you have a dispute which does not arise from an unresolved complaint you should, as a first stage, use our Complaints Procedure to seek a resolution of that dispute. You’re not obliged to do so and may refer immediately to an independent adjudicator as set out below.
You may refer a dispute (including an unresolved complaint) to an independent adjudicator whose details are provided below:Independent Betting Adjudication Service PO Box 62639 London EC3P 3AS
Telephone: 020 7347 5883
Additionally, or if you are a customer based in any EU member state, you should contact the European Commission's Online Dispute Resolution (ODR) Platform: http://ec.europa.eu/consumers/odr/.
Where you refer a dispute to any other independent third party such as IBAS as an alternative independent adjudicator, you’ll always have recourse to the courts if you feel it appropriate.
If you don’t understand any of the Terms and Conditions, please contact our support team for assistance.
The Terms and Conditions (and all the documents referred to herein) constitute the entire agreement between us and there are no other terms applying.
No part of the Terms and Conditions shall be considered as waived by any party unless a waiver is given in writing by that party.
We shall not be liable for any breach of this agreement by us in so far as it is caused directly or indirectly by circumstances beyond our reasonable control and which affects the performance of our obligations to you.
These General Terms and Conditions are drafted in the English language. If at any time they are presented to Customers in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail.
You may not assign, transfer, charge, create a trust over or otherwise deal in all or any of your rights and/or obligations under the Terms and Conditions (or purport to do so) without our previous written consent. We’re entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under the Terms and Conditions as we see fit.
If any of the Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of the Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of the Terms and Conditions.
Any applicable taxes and fees in connection with any awarded winnings or prize are the sole responsibility of the Customer. Winnings or prizes cannot be transferred, substituted, or redeemed for any other win or prize.
Nothing said or written by any employee or agent of MrQ or Lindar Media shall constitute a variation of the Terms and Conditions or an authorised representation of the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we shall have no liability to you for any such unauthorised representation.
Except for MrQ or Lindar Media company and any software provider or licensor of a MrQ company, a person who is not party to these Terms and Conditions has no right to enforce them under the English statute known as The Contracts (Rights of Third Parties) Act 1999 or any other provision of statute law or equity in any jurisdiction.
Governing law and jurisdiction
The Terms and Conditions, and all of their constituent parts, are governed by the laws of England and Wales.