Customer Privacy Policy
Introduction
MrQ.com is operated by Tek Fox Ltd, a company licensed and regulated by the Gambling Commission (account number 60629), part of the Lindar Media Limited Group of Companies. We use cookies and similar tracking technologies on our website (mrq.com) and related domains, including mrqbingo.uk, help.mrq.com, and our mobile applications.
This Cookies Policy explains what cookies are, which cookies we use, why we use them, and how you can control your cookie preferences. It should be read alongside our Player Privacy Notice.
What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device and remember certain information about your visit.
In addition to traditional HTTP cookies, we also use the following similar technologies:
- HTML Local Storage – data stored locally in your browser that persists beyond a session.
- IndexedDB – a browser-based database used for storing larger amounts of structured data.
- Pixel Trackers – tiny image files that register when a page or email has been opened.
Together, these are referred to as 'cookies' throughout this policy.
How We Use Cookies
We use cookies to:
- ensure our website functions correctly and securely;
- remember your preferences and personalise your experience;
- understand how visitors use our website so we can improve it;
- deliver relevant advertising and measure its effectiveness;
- comply with our legal and regulatory obligations, including consent management under GDPR.
Types of Cookies We Use
We group the cookies on our website into the following categories. You can view the full technical list of individual cookies — including provider names, storage durations, and types — via our on-site cookie declaration, which is accessible by clicking 'Cookies' in the footer of our website. This declaration is maintained and updated automatically by Cookiebot.
4.1 Necessary Cookies
These cookies are essential for our website to function and cannot be switched off. They are set in response to actions you take, such as logging in, setting your privacy preferences, or filling in forms. Without these cookies, services you have asked for cannot be provided.
Necessary cookies are set by MrQ and by essential third-party providers including Google (bot detection), Sportradar (security), Usercentrics (consent management), and Cookiebot (cookie consent storage).
4.2 Preference Cookies
Preference cookies allow our website to remember choices you make, such as your language or region, and to provide enhanced, more personalised features. They may also be used to provide services you have requested, using a live chat function.
On our website, preference cookies are set by Intercom (live chat) and Twitter/X (social content sharing).
4.3 Statistics Cookies
Statistics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve the performance and usability of our site. All information collected is aggregated and does not identify individual users.
Statistics cookies on our website are set by providers including Google Analytics, Microsoft Clarity, Sportradar, and Amplitude.
4.4 Marketing Cookies
Marketing cookies are used to track visitors across websites in order to display advertising that is relevant and engaging to the individual user. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
Marketing cookies on our website are set by a number of advertising and attribution partners including Meta (Facebook), Microsoft, Twitter/X, Google, Sportradar, Adalyser, Snapchat, and YouTube.
4.5 Unclassified Cookies
Unclassified cookies are cookies that we are in the process of classifying together with the providers of individual cookies. We will update this list as classification is completed.
5. Cross-Domain Consent
Your cookie consent applies across the following domains operated by our Group of companies:
- mrq.com
- mrqbingo.uk
- help.mrq.com
- consent.cookiebot.eu (consent management)
- app.mrq.com
6. Managing Your Cookie Preferences
6.1 Cookie Consent Tool
When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept all cookies, accept only necessary cookies, or make granular selections by category. You can update your preferences at any time by clicking 'Cookies' in the footer of any page on our site.
6.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the 'Options' or 'Preferences' menu of your browser. Please note that disabling cookies may affect the functionality of our website. The following links provide instructions for the most common browsers:
- Google Chrome: chrome://settings/cookies
- Mozilla Firefox: about:preferences#privacy
- Apple Safari: Settings > Privacy
- Microsoft Edge: edge://settings/privacy
6.3 Opt-Out Links
For advertising cookies, you may also opt out directly through the relevant third-party providers:
- Google: https://adssettings.google.com
- Meta (Facebook): https://www.facebook.com/ads/preferences
- Microsoft: https://account.microsoft.com/privacy
- Twitter / X: https://twitter.com/settings/account/personalization
7. Third-Party Cookies
Some cookies on our website are set by third-party services we use, including:
- Google – Analytics, AdWords, and YouTube
- Meta (Facebook) – Advertising
- Microsoft – Clarity analytics and Bing advertising
- Twitter / X – Social sharing and advertising
- Sportradar – Fraud prevention and advertising
- Adalyser – TV and cross-device advertising attribution
- Intercom – Live chat and customer support
- Usercentrics / Cookiebot – Consent management
- Amplitude – Product analytics
- Snapchat – Advertising
- YouTube – Embedded video content
We do not control these third-party cookies. Please refer to the privacy and cookie policies of these providers for more information.
8. GDPR and Legal Basis
Our cookie practices are governed by the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). The legal bases we rely on are:
- Legitimate interest – for strictly necessary cookies required for the website to function.
- Explicit consent – for preference, statistics, marketing, and unclassified cookies. Consent is collected via our Cookiebot consent management platform and can be withdrawn at any time.
Consent is obtained through explicit user action. Our consent management platform records a timestamped consent record for each user.
9. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. The date at the top of this document indicates when it was last reviewed. Where changes are material, we will notify you via a prominent notice on our website.
The current cookie declaration was last updated on 25 March 2026 and is maintained by Cookiebot.
10. Contact Us
If you have any questions about this Cookies Policy or how we use cookies, please contact us:
- Email: [email protected]
- Help Centre: https://help.mrq.com
For complaints about our cookie practices, you may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk.