Safer Gambling

Limits

Decide what you can afford, and stick to it. You can set a daily, weekly or monthly limit on your account whenever you like – before your first deposit, or any time after.

All limits apply to set calendar periods: daily limits reset at midnight, weekly limits run Monday to Sunday, and monthly limits run from the 1st to the last day of each calendar month.

There are two types, and you can use either or both:

• Net deposit limit – what you deposit, minus anything you withdraw, over the period you choose.
• Deposit limit – a straight cap on what goes in, regardless of what comes out.

Lower your limit and it applies straight away. Raise it or remove it, and there's a 24-hour cooling-off period first – time to change your mind if you need it. You'll then need to confirm the change again before it takes effect.

If more than one type of limit is active on your account, the strictest limit is always the one that applies.

We'll prompt you to set a limit at least once a year, and to check your account activity every six months.

Visit your account to set or change your Spend Limit(s) or access our FAQs Page for more information.

Keep track

How much have you spent today? This week? This month? Your transaction history and game history sit in your account, so you can see exactly what's gone in and out, whenever you want to look.

Visit your account to access your Transaction History, where you can filter through different time periods, or you can look at your Game History.

If the numbers surprise you, that's worth paying attention to. Consider setting a limit or checking our the self-assessment questions below. 

Self-assessment

To keep on top of your gambling, it’s good to stop every now and again to ask yourself some of the questions below.

• Do you sometimes gamble for longer than you intend to?
• Have you ever used money that was saved for something else, or to try and win back what you lost?
• Do you sometimes lose track of time when you’re playing?
• Do other people say that you spend too much time playing?
• Do you devote time to playing when you should be doing something else?
• Have you ever lost more money than you intended to?
• Do you bet or play to give yourself a break, or get away from everything else?
• When you finish betting or playing how do you feel – is it a bad feeling?
• Has gambling ever left you short of money?
• Do you feel irritated if you haven’t played in a while?

If you're answering yes more often than not, take that seriously. Use the tools on this page, and get in touch with one of the organisations listed at the end of this policy.

Want to talk through any of the tools on this page, or anything else? Email us at [email protected]. We might also reach out to you now and again, just to check everything's OK and you're happy with how things are going.

You can stop yourself accessing gambling sites completely by installing anti-gambling software on your computer. For more information visit: GamBlock or Gamban.

Block Gambling Transactions on your bank card

Speak to your bank or card issuer about blocking gambling transaction on your card

Limiting gambling ads online

You may see advertisements of our site and other gambling sites on your social media. If you would like to limit your exposure to gambling adverts you see on social media by following the guidance provided here.

Over 18s only

It’s illegal for someone under 18 years old to gamble. MrQ reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided.

Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided.

The legal gambling age varies across the world, so please check the legal age for gambling where you live.

To prevent illegal/underage gambling, we’ll take all reasonable steps to check that a customer playing on our sites is over 18 and are who they say they are.

We ask for your help in stopping young and vulnerable people from playing on our site by keeping your account details and password safe and confidential at all times.

To see what else you can do to help, see below.

Protect young and underage people

There are lots of third-party apps that parents and guardians can use to oversee or restrict the use of their computer’s access to the internet.

Protects children from inappropriate web content: Net Nanny

Allows parents to add their own sites to a block list: CYBERsitter

MrQ fully supports the work of GamCare and other similar organisations. We believe that gambling should be a fun and positive experience for all our customers – those that are over 18.